FAQ
Frequently Asked Questions (FAQ)
Welcome to the Lorqevira FAQ page! Here you can find answers to some of the questions our customers ask most frequently. If you need further assistance, please contact our support team at support@lorqevira.com and include your Order Number and Order Email so we can assist you as efficiently as possible.
Ordering & Payments
Q: How do I apply a discount code?
You can enter your discount code during checkout by following these steps:
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Add the clothing items you want to purchase to your shopping cart.
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Select PAY WITH DEBIT/CREDIT CARD to proceed. (This applies whether you choose PayPal or a credit/debit card as your payment method.)
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On mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the designated field located on the right side of the checkout page.
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Complete your purchase using your preferred payment method.
Q: What payment methods do you accept?
We offer several secure payment options:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: How much does shipping cost?
Our standard worldwide shipping fee is generally USD $5.99. The final shipping charge may vary depending on your destination and any promotion currently available. The exact shipping cost will be displayed during checkout before your order is confirmed.
Shipping & Delivery
Q: Does Lorqevira ship internationally?
Yes! We ship clothing orders to most countries around the world. Depending on product availability and your delivery location, your order may be dispatched from one of our fulfillment centers.
Q: How long will delivery take?
Estimated delivery generally takes 10–20 business days after your clothing order has been processed and shipped.
Q: How do I track my order?
Once your order has been dispatched from our fulfillment facility, we will send a shipping confirmation email containing your tracking number. You can use the tracking information in that email to follow the progress of your shipment.
Q: Why hasn’t my tracking information updated?
Tracking information may take 24–48 hours after the shipping confirmation is issued to appear or update. In some cases, tracking may remain unchanged for several days while the parcel is transferred between carrier facilities.
Q: Why did I receive only part of my order?
If your order includes multiple clothing items, some products may occasionally be shipped separately from different fulfillment locations. When this happens, each parcel may receive its own tracking number, which will be sent to your email address.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
Changes to shipping or contact details are time-sensitive. Please email us immediately at support@lorqevira.com using the subject line “Urgent: Address Change”.
Please include:
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Your Order Number
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Order Email
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Correct shipping information
We will make reasonable efforts to update your information if your order has not yet entered processing or fulfillment. Once an order has already shipped, changes generally cannot be made. In certain situations, you may also need to contact the shipping carrier directly.
Q: Can I change the items in my order?
If you need to request a change to the size, color, quantity, or another detail of your order, please contact us immediately at support@lorqevira.com with the subject line “Urgent: Order Change.”
Please include:
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Your Order Number
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Order Email
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Details of the requested changes
Changes can only be made if the clothing order has not yet entered fulfillment.
Q: Can I cancel my order?
If your order has not yet entered fulfillment or shipment, please contact us as soon as possible to request a cancellation.
Cancellation cannot be guaranteed once processing has begun. Clothing orders that are already in transit generally cannot be canceled and may need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My clothing order arrived damaged. What should I do?
We’re sorry for the inconvenience. Please contact support@lorqevira.com and provide:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged clothing item
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A photo of the shipping package
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A photo of the shipping label
Please keep the clothing item and its original packaging until our customer service team has reviewed your request.
Q: My item has a quality problem or defect.
We take the quality of our clothing seriously. Please email support@lorqevira.com with your Order Number, Order Email, and clear photos or video showing the issue.
Our customer service team will review the information provided and determine an appropriate solution.
Q: I received the wrong item or something is missing from my order.
We’re sorry for the inconvenience. Please contact us at support@lorqevira.com and include:
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Your Order Number
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Order Email
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A photo or video showing all clothing and products received
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A photo of the shipping package and label
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A description of the incorrect or missing item
We will review the information and work to resolve the issue as quickly as reasonably possible.
Account & Communication
Q: I didn’t receive my order confirmation email.
Please check your spam or junk email folder first.
If you still cannot locate the confirmation email, contact support@lorqevira.com using the same email address associated with your order. Please include your name and any available purchase details so we can locate your clothing order.
Q: I haven’t received my tracking number yet.
Tracking information is normally provided after your order has been processed and shipped.
Please check your spam or junk folder first. If you still have not received tracking information after your order has been processed, contact us at support@lorqevira.com for assistance.