Return & Refund Policy

At Lorqevira, customer satisfaction matters to us. We thoughtfully select clothing and fashion pieces designed to add style, comfort, and enjoyment to everyday life.

If your purchase does not meet your expectations, please review the policy below to understand the return and refund options available to you.

1. 30-Day Return Policy

We provide a 30-day return period.

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

• Remain unused, unworn, and in the condition in which it was originally received;

• Include all original packaging, tags, instructions, components, and accessories;

• Be free from signs of washing, alteration, misuse, damage, excessive handling, or other modification; and

• Be accompanied by valid proof of purchase, such as your order number, confirmation email, or receipt.

Returned items that are incomplete, worn, used, damaged, modified, or otherwise unsuitable for resale may be declined or, where legally permitted, may qualify only for a partial refund.

2. How to Request a Return

To begin a return request, please contact our customer support team at:

Email: support@lorqevira.com
Phone / SMS: (219) 587-7613

Please provide:

• Your full name;

• Your order number;

• The email address used when placing the order;

• The clothing item you would like to return;

• Your reason for requesting the return; and

• Photos or videos if the item is damaged, defective, or not the item you ordered.

If your return request is accepted, we will send you:

• The appropriate return warehouse address;

• Instructions for packaging and shipping the return; and

• A prepaid return label where applicable.

Important

Please do not send any item back before receiving return authorization and the correct return destination.

Returns sent without prior approval, to an unauthorized location, or directly to our corporate business address may not be accepted or processed.

The applicable return warehouse may differ depending on the clothing item and the customer’s location.

3. Return Shipping Costs

When a return is requested because you changed your mind, selected the wrong clothing item or size, no longer want the product, or entered incorrect order information, return shipping costs are generally the customer’s responsibility.

Original shipping fees are not refundable unless:

• The clothing item was delivered damaged or defective;

• We shipped an incorrect item;

• The product materially differed from its description;

• We canceled the order before it was shipped; or

• Applicable law requires otherwise.

If the return results from an error by Lorqevira or a verified product defect, we will provide an appropriate return solution. This may include a prepaid return label, reimbursement of reasonable return shipping expenses, a replacement, or a refund.

We recommend using a shipping service that provides tracking for all returns. Lorqevira is not responsible for unauthorized returns or return parcels that are lost before reaching the designated return facility.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your clothing item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 72 hours of delivery whenever reasonably possible.

Email us at:

support@lorqevira.com

Please include:

• Your order number;

• A clear explanation of the problem;

• Photos or videos clearly showing the item and the issue;

• Photos of the original packaging; and

• A photograph of the shipping label.

Please keep the affected item and all original packaging until we have completed our review.

After the issue has been verified, we may provide an appropriate solution, including:

• A replacement;

• Replacement parts;

• A refund;

• A partial refund where mutually agreed; or

• Another reasonable resolution.

The 72-hour reporting request allows us to investigate shipping-related problems more efficiently. It does not reduce or restrict any mandatory consumer rights that apply to damaged, defective, incorrect, or misdescribed goods.

Minor color variations caused by lighting conditions, photography, screen displays, or differences between manufacturing batches are generally not considered product defects.

5. Non-Returnable Items

The following items are generally not eligible for return unless they are delivered damaged, defective, incorrect, or applicable law provides otherwise:

• Custom-made or personalized products;

• Products manufactured according to a customer’s individual specifications;

• Opened or used personal-care, hygiene, beauty, or health-related products;

• Items with broken or removed hygiene seals;

• Perishable goods;

• Gift cards;

• Downloadable or digital products once access or delivery has occurred;

• Products damaged through misuse, improper installation, negligence, accidents, or unauthorized modification; and

• Items clearly identified as “Final Sale” when purchased, where permitted by applicable law.

Clearance and promotional items may only be returned when returns are permitted by the applicable product page or promotional terms, except where mandatory consumer rights apply.

If you are uncertain whether a particular item qualifies for return, please contact us before placing your order.

6. Exchanges

We do not currently process direct exchanges.

The quickest method for receiving another clothing item, size, style, or variation is to:

1. Submit a return request for the original item;

2. Wait until the return request is approved; and

3. Place a new order for the replacement item.

Any replacement order will be subject to the current product price, stock availability, shipping charges, and promotional conditions in effect at the time of purchase.

If the item you received is damaged, defective, or incorrect, please contact us before placing another order so that we can determine the appropriate resolution.

7. Return Inspection

After an authorized return reaches the designated return facility, the returned item will be inspected.

We will review:

• The overall condition of the item;

• Whether all components and accessories are included;

• Whether the original packaging and tags are present;

• Whether the clothing item shows evidence of wear, washing, damage, alteration, or other use; and

• Whether the return meets the requirements of this policy.

We will notify you by email once your return has been received and let you know whether the refund has been approved, partially approved, or declined.

Inspection and return processing generally require several business days after the returned parcel reaches the designated facility.

8. Refunds

When a return is approved, the refund will generally be issued to the original payment method within 10 business days after approval.

Refunds usually cannot be redirected to another card, bank account, PayPal account, or alternative payment method.

Depending on the circumstances, the amount refunded may exclude:

• Original shipping fees;

• Return shipping expenses;

• Customs duties or import taxes;

• Optional express or expedited shipping charges;

• Non-refundable payment or service charges where legally permitted; and

• Any reduction in value resulting from handling beyond what was reasonably necessary to inspect the item.

Your bank, card provider, PayPal, or other payment processor may require additional time to make the refunded amount visible in your account.

If more than 15 business days have passed since we confirmed approval of your refund, please contact:

support@lorqevira.com

9. Partial Refunds

Where permitted by law, a partial refund may be considered if:

• The returned item is missing components or accessories;

• Original packaging is missing or materially damaged;

• The clothing item shows signs of wear or excessive handling;

• The item has been assembled, washed, altered, or otherwise modified;

• The item was damaged for reasons unrelated to shipping or a verified product defect; or

• The item’s value has decreased as a result of the customer’s handling.

Before issuing a partial refund, we will notify you and explain the reason for any deduction.

Nothing in this section limits mandatory consumer rights relating to items that are defective, damaged, incorrect, or materially different from their description.

10. Order Cancellations

We begin processing orders soon after they are submitted.

To request a cancellation or change to an order, please contact us within 12 hours of placing the order:

Email: support@lorqevira.com
Phone / SMS: (219) 587-7613

Please provide your order number together with details of the requested change.

We will make reasonable efforts to accommodate your request; however, cancellation or modification cannot be guaranteed.

An order will not be considered canceled until you have received written confirmation from us.

Once an order has progressed into processing, fulfillment, or shipment, it may no longer be possible to cancel or modify it. After delivery, you may request a return in accordance with this policy.

11. Refused, Unclaimed, and Undeliverable Shipments

Please do not refuse delivery of a parcel as an alternative to requesting a return through our normal return process.

A shipment may be sent back to the sender if it is:

• Refused by the recipient;

• Not collected from a carrier or designated pickup point;

• Undeliverable because the provided address is incorrect or incomplete;

• Left unclaimed after the carrier’s applicable holding period; or

• Held by customs because required payment or customer action was not completed.

If a refused, unclaimed, or undeliverable package is returned to a fulfillment facility, please contact us for assistance.

Where permitted by law, an applicable refund may be reduced by:

• Original shipping charges;

• Return shipping expenses;

• Carrier handling charges;

• Customs duties;

• Import-related fees; and

• Other costs resulting from the refused or undeliverable shipment.

A refund cannot be completed until the returned parcel has been received, identified, and inspected.

12. Packages Marked as Delivered

If the tracking information states that your order was delivered but you are unable to locate it, please:

• Check your mailbox, porch, garage, doorway, and any other secure delivery areas;

• Ask members of your household or nearby neighbors;

• Check with reception, building management, or security personnel where applicable;

• Wait until the end of the scheduled delivery day;

• Confirm that the shipping address on the order is correct; and

• Contact the shipping carrier to request delivery information or proof of delivery.

After taking these steps, please contact us if your parcel still cannot be located.

We will provide reasonable assistance and any available tracking details. However, Lorqevira is not responsible for theft or loss occurring after confirmed delivery to the correct shipping address, except where applicable law provides otherwise.

13. Late or Missing Refunds

If an approved refund is not yet visible in your account:

1. Check your bank or payment account once more;

2. Confirm the payment method originally used for the purchase;

3. Contact your credit card company or payment provider;

4. Contact your bank, as refund posting times may vary; and

5. Contact Lorqevira if the refund still cannot be located.

When contacting us, please include your order number and the email confirming approval of your refund.

14. PayPal and Credit Card Disputes

We aim to resolve legitimate concerns relating to orders in a fair and efficient manner.

Before submitting a PayPal dispute or credit card chargeback, we encourage you to contact us at:

support@lorqevira.com

Contacting us first may allow your concern to be resolved more quickly.

However, nothing in this policy prevents you from contacting your bank, card issuer, payment service provider, consumer authority, or another organization when you have a legal right to do so.

Providing false information, making duplicate refund requests, or retaining both the merchandise and a full refund may be treated as fraudulent conduct.

15. European Union and EEA Customers

If you are a consumer located within the European Union or European Economic Area and applicable consumer protection laws apply to your purchase, you may have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without needing to provide a reason.

To exercise this right, you must clearly notify us before the applicable withdrawal period ends by emailing:

support@lorqevira.com

After providing notice, you must return the eligible item within the timeframe required by applicable law.

Customers are generally responsible for the direct return cost of change-of-mind purchases unless:

• Lorqevira agrees to pay the return cost;

• The item is defective, damaged, incorrect, or misdescribed;

• We did not provide legally required information concerning return costs; or

• Applicable law requires us to cover the cost.

During the withdrawal period, you may examine the item only to the extent reasonably necessary to establish its nature, characteristics, and functionality. You may be responsible for any reduction in value resulting from handling beyond what would normally be allowed when examining an item in a physical retail store.

The statutory withdrawal right may not apply to certain categories of goods, including:

• Products made to the customer’s specifications;

• Clearly personalized products;

• Sealed hygiene items once the seal has been opened;

• Perishable products;

• Certain digital content after delivery has begun with the customer’s consent; and

• Other products excluded under applicable law.

Where the statutory right of withdrawal applies, eligible payments will be refunded in accordance with applicable law. Where legally allowed, we may delay reimbursement until the goods have been returned or until you provide acceptable proof that they have been shipped back.

This section does not restrict any separate legal rights relating to defective or non-conforming products.

16. Other Consumer Rights

This policy sets out Lorqevira’s general terms for returns and refunds.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer guarantee, warranty, remedy, cancellation right, or other legal protection that cannot lawfully be waived in the customer’s country, state, province, or territory.

If any provision of this policy conflicts with mandatory applicable law, the applicable legal requirement will prevail.

17. Return Address

Please do not send returned merchandise to the corporate address displayed on our website.

Our corporate business address is not necessarily used as a product return facility and may not be able to receive or process customer returns.

You must contact us first to receive:

• Return authorization;

• The appropriate return warehouse address for your location;

• Any required return reference number; and

• Instructions for packaging and shipping your return.

Returns sent without authorization may be declined, misplaced, delayed, or returned to the sender.

18. Contact Us

For questions relating to returns, refunds, damaged clothing, incorrect items, or order cancellations, please contact:

Store Name: Lorqevira
Website: https://lorqevira.com
Email: support@lorqevira.com
Phone / SMS: (219) 587-7613

Customer Service Response Time: We aim to respond within 24–48 business hours.

Please include your order number in all messages concerning an existing purchase.

Company Information

This website is owned and operated by:

PURDORI HONG KONG LIMITED

Business Address:
ROOM B110, 16/F., TOWER 5, THE GATEWAY, HARBOUR CITY, TSIMSHATSUI, KLN, HONG KONG