Shipping policy
The Lorqevira Promise
At Lorqevira, we believe your shopping experience should remain smooth and dependable from the moment you submit your clothing order through the time it arrives at your delivery address.
Every purchase is carefully managed from order confirmation until final delivery. To offer a wider variety of apparel and fashion styles while keeping our prices competitive, certain orders may be fulfilled and shipped from one of our international distribution facilities.
Please review the following shipping information before placing your order.
1. Order Processing
Most orders are prepared for shipment within:
1–3 business days
Business days refer to Monday through Friday, excluding weekends and recognized public holidays.
Once your order has been prepared and transferred to the shipping carrier, a shipment confirmation email will be sent to you with any available tracking information.
Peak-Season Processing
During holidays, promotional campaigns, new product releases, or periods of unusually high demand, order preparation may take up to:
5 business days
Processing time is calculated separately from the estimated transit and delivery timeframe.
2. Shipping Fees
Our standard shipping charges are currently:
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Orders over $55.81: Free standard shipping
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Orders under $55.81: $5.99 flat-rate standard shipping
Any shipping fee that applies to your order will be shown at checkout before payment is completed.
From time to time, shipping promotions may be changed, temporarily suspended, or discontinued. The shipping charge displayed and accepted when your order is successfully submitted will continue to apply to that order.
3. Estimated Delivery Times
Estimated delivery time begins only after your order has finished processing and has been dispatched.
| Destination Estimated Delivery Time | |
|---|---|
| United States | 8–15 business days |
| Canada, United Kingdom, and Australia | 11–16 business days |
| Other International Destinations | 13–18 business days |
These delivery periods are approximate and do not represent guaranteed arrival dates.
Additional delivery time may be required due to events outside our reasonable control, including:
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Customs examinations or clearance delays
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Extreme weather or natural events
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Public holidays
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Carrier service interruptions
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Transportation delays
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Incorrect or incomplete shipping information
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Remote or difficult-to-service locations
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Government-imposed restrictions
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Unexpected increases in parcel volume
Lorqevira cannot be held responsible for delays resulting from shipping carriers, customs authorities, government agencies, or other circumstances reasonably beyond our control.
4. Order Tracking
Once your order has been dispatched, a shipping confirmation email will be sent to the email address entered during checkout.
That email will contain either a tracking number or a tracking link so you can monitor the progress of your shipment.
Please allow 1–3 business days after receiving the shipment confirmation for the tracking system to begin displaying updates.
In some cases, tracking may initially show limited activity while the carrier accepts, scans, sorts, or transfers your parcel through its delivery network. This does not necessarily mean that the package has been delayed.
If your tracking information remains unchanged for an unusually extended period, please contact:
Please include your order number so our support team can locate and review your shipment more efficiently.
5. Shipping Address Accuracy
Customers are responsible for providing complete and correct shipping information when submitting an order.
Before completing your purchase, please confirm the accuracy of:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State, province, or region
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Postal or ZIP code
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Country
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Telephone number
Lorqevira is not responsible for unsuccessful deliveries or related problems resulting from shipping details that were incorrect, incomplete, outdated, or otherwise undeliverable.
If a parcel is returned because inaccurate or incomplete address information was supplied by the customer, additional shipping fees may be required before the clothing order can be shipped again.
6. Order Changes and Cancellations
We begin preparing orders soon after they are placed so that clothing purchases can move through fulfillment as quickly as possible.
If you need to request a shipping address correction, change a clothing item or variation, or cancel an order, please contact us within 12 hours of placing your order:
Email: support@lorqevira.com
Phone / SMS: (219) 587-7613
Please include your order number together with a clear explanation of the change you are requesting.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be modified or canceled.
Once an order has progressed into processing, fulfillment, or shipment, changes or cancellations may no longer be possible.
Submitting a cancellation request does not automatically cancel your purchase. An order is considered canceled only after our customer service team provides written confirmation.
7. International Customs, Duties, and Taxes
International apparel shipments may be reviewed by customs and may incur import duties, VAT, GST, brokerage fees, processing charges, or other taxes imposed by the destination country.
Unless checkout specifically indicates otherwise, international orders are shipped on a Delivered Duty Unpaid basis.
This means:
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Import duties and customs taxes are not included in the clothing price or shipping charge;
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Customers are responsible for fees assessed by their local customs authorities;
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Customs charges differ by country and cannot be estimated in advance by Lorqevira; and
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Lorqevira is not liable for delays associated with customs clearance procedures.
If you would like to understand possible duties or taxes before ordering, we recommend contacting the customs authority in your destination country.
If required customs charges are declined or remain unpaid, the shipment may be returned, abandoned, or destroyed. Where permitted by applicable law, any refund provided in such circumstances may be reduced by return shipping charges, customs costs, handling fees, or other expenses associated with the shipment.
8. Separate Shipments
Products included in the same clothing order may be stored at different fulfillment facilities.
As a result, your order may be divided into more than one parcel, with packages arriving on separate dates.
When an order is split into multiple shipments, more than one tracking number may be provided. You will not be charged extra standard shipping solely because your order was divided into separate packages.
9. Delayed Shipments
From time to time, a shipment may experience delays after leaving our fulfillment facility.
If your clothing order does not arrive within the estimated delivery period, please:
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Review the latest available tracking update;
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Confirm that the shipping address listed on your order is accurate;
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Ask household members, neighbors, reception personnel, or building management whether the parcel was accepted on your behalf;
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Contact the carrier for further delivery information; and
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Contact Lorqevira if additional assistance is still needed.
Please allow reasonable extra transit time during holiday seasons, severe weather, customs processing delays, or significant disruptions affecting shipping carriers.
10. Damaged Items
Please examine your clothing order as soon as possible after delivery.
If your item is delivered in damaged condition, please contact us within 72 hours of delivery at:
Your message should include:
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Your order number;
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Details describing the damage;
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Clear photos showing the damaged clothing item;
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Images of the shipping package; and
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A photo of the shipping label.
Please retain the affected item together with all original packaging until our customer service team has completed its assessment.
After reviewing the information you submit, we may provide an appropriate resolution, including a replacement or refund, in accordance with our Refund Policy and applicable law.
Any complimentary replacement is subject to confirmation of the reported damage and availability of the applicable clothing item.
11. Missing Items or Incorrect Products
If your delivery is missing an expected item or contains an incorrect clothing product, please contact us within 72 hours of delivery.
Please provide:
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Your order number;
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Photos of all clothing and products received;
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A photograph of the package;
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A clear image of the shipping label; and
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An explanation identifying which item is missing or incorrect.
We will assess the submitted information and, once the issue has been verified, provide an appropriate resolution.
Before reporting an item as missing, please confirm whether your order may have been shipped in multiple separate parcels.
12. Lost Packages
A parcel may be considered potentially lost when tracking has remained unchanged for an unusually long period or when the shipping carrier confirms that the shipment cannot be located.
If you believe your clothing order has been lost while in transit, please contact:
We may open an investigation with the applicable shipping carrier. Please be aware that carrier investigations may require additional time to complete.
If the carrier confirms that your shipment was lost before successful delivery, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.
13. Packages Marked as Delivered
If tracking indicates that your parcel has been delivered but you are unable to locate it, please:
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Check your property, mailbox, porch, garage, doorway, or other secure delivery locations;
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Ask household members or neighbors whether they received the parcel;
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Contact reception, building management, or security staff where relevant;
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Wait until the end of the delivery day, as some carriers may scan parcels shortly before completing delivery; and
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Contact the carrier to request further delivery information or proof of delivery.
If the package still cannot be located after completing these checks, please contact us for further assistance.
Lorqevira is not responsible for parcels that are stolen or lost after confirmed delivery to the shipping address entered at checkout, except where otherwise required by applicable law.
We will provide the tracking information available to us and reasonable assistance with any carrier inquiry, but we cannot guarantee a replacement or refund for parcels confirmed as successfully delivered.
14. Refused and Unclaimed Packages
Customers are responsible for reviewing their order tracking information and making reasonable arrangements to receive their delivery.
A shipment may be returned to the sender if it is:
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Refused by the recipient;
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Not collected from the assigned pickup point;
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Undeliverable because an incorrect address was supplied;
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Held by customs because required action was not completed by the customer; or
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Left unclaimed beyond the carrier’s permitted holding period.
If your clothing order is returned to us, please contact our customer service team for further assistance.
Where allowed by law, original shipping fees, return postage costs, customs charges, and handling expenses may be deducted from any applicable refund.
15. Delivery Restrictions
We may be unable to ship certain clothing items or other merchandise to specific countries, territories, ZIP or postal codes, military addresses, post office boxes, or remote destinations.
Eligible shipping options will generally be displayed during checkout.
We reserve the right to cancel an order when the selected shipping provider is unable to deliver to the address supplied. If payment has already been received in such circumstances, the applicable refund will be returned to the original payment method.
Customers are responsible for ensuring that the products they purchase are legally permitted for import into their destination country.
16. Contact Us
For assistance with shipping, tracking, delivery, or an existing clothing order, please contact:
Store Name: Lorqevira
Email: support@lorqevira.com
Phone / SMS: (219) 587-7613
Website: https://lorqevira.com
Please include your order number when contacting us so our customer service team can assist you as efficiently as possible.
Company Information
This website is owned and operated by:
PURDORI HONG KONG LIMITED
Business Address:
ROOM B110, 16/F., TOWER 5, THE GATEWAY, HARBOUR CITY, TSIMSHATSUI, KLN, HONG KONG