Terms of service

OVERVIEW

This website is operated by PURDORI HONG KONG LIMITED under the store name Lorqevira.

Throughout this website, the terms “Lorqevira,” “we,” “us,” and “our” refer to PURDORI HONG KONG LIMITED. Lorqevira provides this website, together with all information, content, functions, tools, clothing, fashion products, and services available through Lorqevira.com, collectively referred to as the “Services.”

Our online store is hosted and supported by Shopify, which supplies the ecommerce platform that allows us to make our products and Services available to you.

These Terms of Service (“Terms”) apply to your access to and use of the Services. They also incorporate by reference any additional policies published on our website, including our Privacy Policy, Refund Policy, and Shipping Policy.

Please review these Terms carefully. They contain important provisions concerning your legal rights, warranty disclaimers, limitations of liability, and dispute resolution.

By visiting our website, opening an account, placing an order, or otherwise accessing or using any portion of the Services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use the Services.

SECTION 1 – ELIGIBILITY, ACCESS, AND ACCOUNTS

By accepting these Terms, you confirm that you have reached the age of majority in the country, state, or province where you reside.

If you allow a minor dependent to access the Services through a device or account that you own or manage, you are responsible for appropriately supervising that use.

To browse our store, register an account, or purchase clothing or other products, you may be asked to provide information such as your name, email address, billing address, shipping address, telephone number, and payment details.

You represent and warrant that all information submitted by you is accurate, current, complete, and lawfully provided.

You are responsible for:

  • Protecting the confidentiality and security of your account credentials;

  • Preventing unauthorized access to your account and devices;

  • All activity carried out through your account; and

  • Promptly informing us if you suspect unauthorized use.

You may not sell, transfer, assign, or license your account to another person without first obtaining our written permission.

We may refuse service, suspend or cancel accounts, or limit access to the Services when reasonably necessary to protect our customers, our business, Shopify, or other third parties.

SECTION 2 – OUR PRODUCTS

We take reasonable steps to present and describe our clothing, apparel, accessories, and other products accurately. However, colors, textures, dimensions, brightness, fit appearance, and overall presentation may vary because of device displays, monitor settings, lighting, manufacturing batches, and similar factors.

Images and videos shown on our website are intended for illustration. Unless expressly stated otherwise, decorative items, accessories, furniture, backgrounds, or other objects appearing in product photography are not included with the product purchased.

Product measurements may vary slightly as a result of manual measuring methods or manufacturing processes.

We cannot guarantee that the exact color or appearance of every clothing item will perfectly match what is displayed on your screen.

Product descriptions, specifications, prices, designs, packaging, availability, and other details may be corrected, revised, or updated at any time without prior notice.

We reserve the right to:

  • Restrict the quantity of products available for purchase;

  • Discontinue any clothing style or product;

  • Limit sales to particular individuals, households, regions, or jurisdictions;

  • Decline orders that appear fraudulent, abusive, or intended for unauthorized resale; and

  • Correct inaccurate product information.

You are responsible for reviewing product descriptions, sizing information, measurements, care instructions, warnings, and intended uses before purchasing or using an item.

Products should be used or worn only for their intended purpose and in accordance with any instructions, care guidance, safety notices, or warnings supplied with them.

SECTION 3 – ORDERS AND ORDER ACCEPTANCE

Submitting an order represents an offer to purchase products from us. Your order is not considered accepted until payment has been successfully processed and we have issued an order confirmation or shipping confirmation.

We may accept, reject, limit, or cancel an order for legitimate reasons, including:

  • A product, clothing style, size, or color becoming unavailable;

  • Errors in pricing or product descriptions;

  • Suspected fraud or unauthorized payment activity;

  • Incorrect delivery information;

  • Restrictions imposed by payment providers or shipping carriers;

  • Purchases intended for unauthorized commercial resale;

  • Violations of these Terms; or

  • Applicable legal or regulatory requirements.

If we cancel an order after payment has already been processed, the applicable amount will be returned to the original payment method, subject to processing times imposed by your bank or payment provider.

Please review your order carefully before placing it. Once an order has moved into processing or fulfillment, changes or cancellation may no longer be possible.

If you need to request an order change or cancellation, please contact us as soon as possible at:

support@lorqevira.com

We cannot guarantee that a requested modification or cancellation will be successfully completed.

Your purchase is also governed by our Refund Policy and Shipping Policy, both of which form part of these Terms.

Unless we specifically agree otherwise in writing, products purchased from Lorqevira are intended for personal or household use rather than commercial resale, redistribution, or export.

SECTION 4 – PRICES, TAXES, AND PAYMENT

Product pricing, promotions, discounts, and availability may be changed without prior notice.

The price charged for an item will generally be the amount displayed when the order is submitted, subject to correction of clear pricing, typographical, or technical errors.

Unless expressly indicated otherwise, displayed prices may exclude:

  • Shipping and handling costs;

  • Sales tax, VAT, GST, or similar taxes;

  • Customs duties;

  • Import charges;

  • Brokerage fees; or

  • Other government-imposed charges.

Customers are responsible for customs duties, import taxes, or similar fees charged by the destination country unless we expressly state that such costs are included.

Promotions may have separate conditions, eligibility requirements, product restrictions, expiration dates, or geographic limitations. If promotional terms conflict with these Terms, the specific conditions of that promotion will govern.

You agree to provide billing and payment information that is current, complete, and accurate.

By submitting payment information, you represent and warrant that:

  1. You are authorized to use the payment method selected;

  2. The information you have provided is accurate and complete;

  3. The applicable payment provider is authorized to charge the full order amount; and

  4. You will pay all valid charges relating to your purchase.

Payments may be handled through Shopify Payments or other independent third-party payment processors. We do not directly control their processing schedules, security procedures, or authorization decisions.

SECTION 5 – SHIPPING AND DELIVERY

Available shipping destinations, estimated processing periods, estimated delivery periods, carriers, and shipping fees are described in our Shipping Policy or displayed during checkout.

All delivery dates and transit periods are estimates unless we expressly state otherwise.

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Shipping carrier delays;

  • Customs inspections;

  • Severe weather conditions;

  • Natural disasters;

  • Public holidays;

  • Transportation disruptions;

  • Labor disputes;

  • Incorrect or incomplete delivery addresses;

  • International import procedures; or

  • Other force majeure circumstances.

We are not responsible for delays caused solely by shipping carriers, customs authorities, government bodies, or other circumstances beyond our reasonable control. However, we will provide reasonable assistance when a shipping issue is reported to us.

You are responsible for entering a complete and correct shipping address. Where permitted by law, additional shipping costs resulting from an incorrect, incomplete, or undeliverable address may be charged to the customer.

After an order has been shipped, it may no longer be possible to modify the delivery address.

Risk of loss passes to you when the order is delivered to the shipping address supplied at checkout, except where applicable law provides otherwise.

If tracking shows that a parcel has been delivered but you cannot locate it, you should contact us promptly so that we can assist you with a carrier inquiry.

International customers are responsible for confirming that the products ordered may legally be imported into the destination country.

SECTION 6 – RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, replacements, and exchanges are handled in accordance with our Refund Policy.

Before returning any product, you must follow the procedures stated in our Refund Policy and contact us first where return authorization is required.

Sending a product back without following the applicable return instructions may delay or prevent us from processing your return.

Nothing contained in these Terms or our Refund Policy excludes or limits any consumer rights that cannot legally be waived, including rights concerning defective, damaged, misdescribed, or non-conforming products.

SECTION 7 – INTELLECTUAL PROPERTY RIGHTS

The Services and all materials made available through the Services, including but not limited to:

  • The Lorqevira name and logo;

  • Website designs and layouts;

  • Clothing and product photographs and videos;

  • Graphics and illustrations;

  • Product descriptions;

  • Written materials;

  • Icons;

  • Audio;

  • Reviews displayed with authorization;

  • Software;

  • Source code; and

  • The selection and arrangement of such materials,

are owned by or licensed to Lorqevira, PURDORI HONG KONG LIMITED, Shopify, or their respective licensors and are protected by applicable copyright, trademark, design, and other intellectual property laws.

You are granted a limited, revocable, non-exclusive, and non-transferable right to access and use the Services solely for personal and non-commercial purposes.

Without our prior written approval, you may not:

  • Copy, reproduce, republish, distribute, or publicly display our content;

  • Alter our content or create derivative works from it;

  • Use our product images or videos for commercial purposes;

  • Remove copyright, trademark, or proprietary notices;

  • Frame or mirror any portion of the Services;

  • Use our trademarks, branding, or product content in a way that misleads consumers;

  • Download or systematically collect content from our website; or

  • Use our content to promote or sell unauthorized products.

“Lorqevira,” our logo, and any associated product names, designs, or slogans may constitute trademarks or brand assets belonging to PURDORI HONG KONG LIMITED. No license or right to use these assets is granted except where expressly provided in these Terms.

Shopify trademarks and branding remain the property of Shopify or its affiliates.

All rights not expressly granted are reserved.

SECTION 8 – OPTIONAL AND THIRD-PARTY TOOLS

The Services may provide access to tools, applications, payment services, shipment-tracking services, social media features, or other functionality operated by third parties.

We do not necessarily supervise, control, or endorse third-party tools.

Access to such third-party tools is provided on an “as is” and “as available” basis and is subject to the applicable third party’s own terms and privacy practices.

Your use of third-party tools is at your own discretion and risk. You should review and understand the applicable third-party terms before using those services.

We are not responsible for losses caused solely by your use of an independent third-party tool, except where liability cannot legally be excluded.

Any new features, tools, or resources subsequently introduced through the Services will also be governed by these Terms.

SECTION 9 – THIRD-PARTY LINKS AND SERVICES

The Services may include links to websites, applications, materials, or services operated by third parties.

Third-party links are provided for convenience and do not necessarily indicate that we endorse the third party.

We are not responsible for independently reviewing or guaranteeing the accuracy, security, availability, products, services, policies, or practices of third-party websites.

When you leave our website to access a third-party service, you do so at your own risk.

Before entering into any transaction with a third party, you should carefully review that party’s terms, refund policy, privacy policy, and other applicable conditions.

Questions or complaints relating to third-party products or services should generally be directed to the applicable third party.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Lorqevira is powered by Shopify, which supplies the ecommerce technology used to make the Services available.

However, purchases made through Lorqevira are transactions directly between you and PURDORI HONG KONG LIMITED, rather than transactions between you and Shopify.

To the fullest extent permitted by applicable law, Shopify and its affiliates are not responsible for:

  • Products purchased through Lorqevira;

  • Product descriptions or claims made by Lorqevira;

  • Order fulfillment;

  • Customer service;

  • Refunds or returns;

  • Product-related injuries or losses; or

  • Disputes resulting from transactions between you and Lorqevira.

Nothing in this section limits any legal rights or remedies that cannot lawfully be excluded.

SECTION 11 – PRIVACY AND PERSONAL INFORMATION

The collection, use, disclosure, and protection of your personal information are governed by our Privacy Policy.

By using the Services, you acknowledge that you have reviewed our Privacy Policy.

Because the Services are hosted through Shopify and may rely on third-party providers, information submitted through the Services may be processed by Shopify, payment processors, analytics providers, advertising partners, fulfillment providers, shipping carriers, and other service providers necessary to operate our store.

Your personal information may be processed or stored outside your country of residence, subject to applicable privacy and data-protection requirements.

Please refer to our Privacy Policy for further details regarding the handling of personal information and the privacy rights that may be available to you.

SECTION 12 – REVIEWS, COMMENTS, AND FEEDBACK

If you submit reviews, photographs, videos, comments, suggestions, ideas, proposals, or other materials to us, collectively referred to as “Feedback,” you grant PURDORI HONG KONG LIMITED a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, distribute, display, and promote that Feedback in connection with our business and Services.

This license does not transfer ownership of your Feedback to us.

You represent and warrant that:

  1. You own or control all rights necessary to submit the Feedback;

  2. Your Feedback is accurate and reflects your genuine experience when presented as a customer review;

  3. You have disclosed any compensation, free merchandise, discounts, or incentives associated with the Feedback;

  4. Your Feedback does not infringe any person’s intellectual property, privacy, publicity, or other rights; and

  5. Your Feedback does not contain unlawful, defamatory, abusive, obscene, fraudulent, or malicious material.

You may not:

  • Use a false identity or email address;

  • Impersonate another individual;

  • Misrepresent where your Feedback came from;

  • Submit false or misleading reviews;

  • Upload malware or other harmful code; or

  • Submit content that violates applicable law.

We may moderate, reject, edit, or remove Feedback when we reasonably believe that it violates these Terms, applicable law, or the rights of another party.

We are not required to keep Feedback confidential, provide compensation for Feedback, or respond to Feedback unless otherwise agreed in writing.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information made available through the Services may contain typographical mistakes, technical errors, inaccuracies, or omissions concerning:

  • Product descriptions;

  • Product images;

  • Prices;

  • Discounts;

  • Promotions;

  • Shipping fees;

  • Delivery estimates;

  • Product availability; or

  • Other information relating to our store.

We may correct errors, revise information, or cancel an affected order at any time, including after an order has already been submitted.

If an order is canceled because of an error after payment has already been collected, the amount paid for the affected item or order will be refunded to the original payment method.

We are not required to update or clarify information except where applicable law requires us to do so.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

  1. Breach any applicable international, national, federal, state, provincial, or local law;

  2. Infringe our intellectual property rights or the rights of another person;

  3. Harass, threaten, abuse, defame, intimidate, or discriminate against another individual;

  4. Submit false, fraudulent, deceptive, or misleading information;

  5. Pretend to be another person or organization;

  6. Send spam, junk mail, chain letters, or unauthorized promotional communications;

  7. Upload viruses, malicious software, ransomware, spyware, or other harmful technology;

  8. Attempt to gain unauthorized access to any account, server, database, or network;

  9. Interfere with the security, performance, or normal operation of the Services;

  10. Scrape, crawl, harvest, or systematically collect website data without authorization;

  11. Collect or monitor another person’s personal information without lawful authority;

  12. Engage in payment fraud, chargeback fraud, or identity theft;

  13. Purchase products using unauthorized payment details;

  14. Reproduce, duplicate, resell, or commercially exploit the Services without permission;

  15. Circumvent purchase limitations, security controls, or access restrictions; or

  16. Use the Services in any way that may harm Lorqevira, Shopify, our customers, or other third parties.

We may suspend or terminate access to the Services if we reasonably believe these restrictions have been breached.

Where legally required or reasonably necessary to investigate suspected fraud or unlawful conduct, we may cooperate with law enforcement, payment providers, financial institutions, Shopify, shipping carriers, or other authorities.

SECTION 15 – ELECTRONIC COMMUNICATIONS

By using the Services or communicating with us electronically, you agree to receive transactional communications from us in electronic form, including:

  • Order confirmations;

  • Payment confirmations;

  • Shipping updates;

  • Customer service replies;

  • Account notifications;

  • Policy updates; and

  • Notices required by law.

Transactional messages are separate from promotional marketing communications.

Where required by law, promotional emails or text messages will only be sent with appropriate consent. You may unsubscribe from promotional emails by selecting the unsubscribe link contained in the message.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications.

SECTION 16 – TERMINATION

You may stop using the Services at any time.

We may suspend or terminate your account or your access to some or all of the Services where:

  • You breach these Terms;

  • We reasonably suspect fraudulent or unlawful conduct;

  • Your conduct creates security or legal concerns;

  • Your use harms other customers, Lorqevira, Shopify, or third parties; or

  • We discontinue the applicable Services.

Termination does not affect obligations or liabilities that arose before the termination date, including your responsibility to pay valid outstanding charges.

Sections that are intended by their nature to continue after termination will remain effective, including provisions relating to intellectual property, Feedback, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

SECTION 17 – DISCLAIMER OF WARRANTIES

To the fullest extent allowed by applicable law, the Services are provided on an “as is” and “as available” basis.

Except for warranties expressly provided in writing or rights that cannot lawfully be excluded, we make no representations or warranties, whether express, implied, or statutory, regarding:

  • Uninterrupted or error-free availability of the Services;

  • The accuracy or completeness of website information;

  • The availability of any specific clothing item or product;

  • Compatibility of the Services with every device;

  • The absence of viruses or harmful components; or

  • The suitability of a product for a purpose that we have not expressly stated.

To the fullest extent permitted by law, we disclaim implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

Certain jurisdictions do not permit the exclusion of particular warranties. In those jurisdictions, the exclusions above apply only to the extent permitted by law.

Nothing in these Terms excludes any statutory warranty, guarantee, remedy, or consumer right that cannot legally be excluded.

SECTION 18 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, PURDORI HONG KONG LIMITED, Lorqevira, and their directors, officers, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including:

  • Lost profits;

  • Lost revenue;

  • Lost savings;

  • Loss of data;

  • Loss of business opportunities;

  • Replacement costs; or

  • Similar financial losses,

arising from or relating to your use of the Services or products purchased through the Services.

Where liability cannot legally be excluded, our liability will be limited to the greatest extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation;

  • Death or personal injury resulting from negligence where such liability cannot legally be excluded;

  • Willful misconduct;

  • Gross negligence where applicable; or

  • Any other liability that cannot lawfully be excluded or restricted.

Your legal rights may differ depending on your country, state, province, or territory.

SECTION 19 – INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless PURDORI HONG KONG LIMITED, Lorqevira, Shopify, and their respective affiliates, directors, officers, employees, agents, contractors, licensors, and service providers against third-party claims, liabilities, losses, damages, and reasonable legal expenses arising from:

  1. Your material breach of these Terms;

  2. Your unlawful use of the Services;

  3. Your infringement of another person’s intellectual property, privacy, or other rights;

  4. Feedback or other content submitted by you; or

  5. Fraudulent, abusive, or unauthorized activity carried out through your account.

This obligation does not apply to the extent that a claim results from our own unlawful conduct, negligence, or breach of these Terms.

We may assume control of the defense of any indemnified claim. You agree to provide reasonable cooperation in connection with that defense.

We will not settle a claim in a way that imposes a non-monetary obligation on you without your reasonable consent.

SECTION 20 – FORCE MAJEURE

We will not be responsible for delays or failures in performing an obligation when caused by circumstances outside our reasonable control, including:

  • Natural disasters;

  • Fires or flooding;

  • Severe weather;

  • Epidemics or pandemics;

  • War, terrorism, or civil unrest;

  • Government actions;

  • Customs restrictions;

  • Labor disputes;

  • Transportation interruptions;

  • Shipping carrier disruptions;

  • Power or internet outages;

  • Cyberattacks; or

  • Failures involving third-party platforms or service providers.

This section does not excuse any obligation that cannot legally be excluded and does not affect your right to receive a refund where applicable law requires one.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

Any unenforceable portion will be treated as severed from these Terms, while the remaining provisions will continue to remain valid and effective.

SECTION 22 – WAIVER AND ENTIRE AGREEMENT

If we fail to exercise or enforce any right or provision under these Terms, that failure does not constitute a waiver of the applicable right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies or rules published through the Services, form the entire agreement between you and us concerning your use of the Services.

These Terms replace any prior or contemporaneous communications, proposals, or agreements concerning the same subject matter.

Any ambiguity will be interpreted fairly and will not automatically be construed against either party solely because that party drafted the provision.

SECTION 23 – ASSIGNMENT

You may not assign, transfer, delegate, or sublicense your rights or responsibilities under these Terms without our prior written approval.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, asset sale, service-provider arrangement, or similar business transaction, subject to applicable law.

Any attempted assignment that violates this section will be void to the extent permitted by applicable law.

SECTION 24 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any separate agreements under which we provide the Services are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules.

This governing-law provision does not deprive consumers of mandatory protections available under the laws of their country, state, province, or territory of residence where those protections cannot legally be waived.

Informal Resolution

Before starting formal proceedings, you agree to contact us at support@lorqevira.com and provide a reasonable explanation of the dispute together with the resolution you are requesting.

Both parties will make good-faith efforts to resolve the dispute informally for at least 30 days after written notice has been received.

Arbitration

Except where prohibited by applicable law, any dispute, controversy, difference, or claim arising from or relating to these Terms, including their existence, validity, interpretation, performance, breach, or termination, that cannot be resolved informally will be referred to and finally determined by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) under the HKIAC Administered Arbitration Rules in effect when arbitration begins.

Unless applicable law requires otherwise:

  • The arbitration seat will be Hong Kong;

  • The tribunal will consist of a single arbitrator;

  • Proceedings will be conducted in English; and

  • The arbitration award will be final and binding.

Either party may apply to a court of competent jurisdiction for urgent interim or injunctive relief when necessary to protect intellectual property, confidential information, or other rights while the arbitral tribunal is being formed.

Where applicable law gives a consumer the right to bring a claim before a local court, consumer tribunal, or small claims court, nothing in this section removes that non-waivable right.

Individual Proceedings

To the extent permitted by applicable law, disputes will be handled individually rather than through a class, collective, consolidated, or representative proceeding.

This requirement for individual proceedings does not apply where applicable law prohibits or makes it unenforceable.

SECTION 25 – CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on this page.

We may revise, modify, or replace these Terms by publishing an updated version on our website.

The “Last Updated” date displayed at the top of this page identifies when these Terms were most recently revised.

Where applicable law requires it, we will provide additional notice concerning material changes.

Revisions will take effect from the effective date specified in the updated Terms and will not retroactively modify orders already accepted unless required by law or expressly agreed.

Your continued use of the Services after updated Terms become effective constitutes your acceptance of those revised Terms.

SECTION 26 – HEADINGS

Section headings are provided solely for convenience and do not alter the meaning or interpretation of these Terms.

SECTION 27 – CONTACT INFORMATION

Questions, complaints, notices, or concerns relating to these Terms or the Services may be submitted to:

Store Name: Lorqevira

Legal Business Name: PURDORI HONG KONG LIMITED

Website: Lorqevira.com

Customer Service Email: support@lorqevira.com

Customer Service Telephone: (219) 587-7613

Business Address: PURDORI HONG KONG LIMITED
ROOM B110, 16/F., TOWER 5, THE GATEWAY, HARBOUR CITY, TSIMSHATSUI, KLN, HONG KONG